At Elite REA (ABN 37 729 029 394) (we, us, or our, Elite REA), we understand the importance of safeguarding your personal information and appreciate your interest in how we collect and use it through our website, www.eliterea.com.au. To promote openness and transparency, we have developed this Privacy Policy, which explains how we collect, store, and use your personal information, as well as the circumstances under which we may disclose or transfer it. This policy also outlines your rights to access and correct your personal information held by us, and how to raise any privacy-related concerns or complaints with us.

Please note that this policy only pertains to personal information collected by Elite REA through our website. We may request personal information such as your name, address, date of birth, telephone number, or email address, but we will never ask for sensitive information such as your political, religious or philosophical beliefs, health and sexuality, racial or ethnic origin, membership in a trade union or professional association, or criminal records.

We may also conduct surveys or market research to improve our services and may collect information through cookies and server logs. Cookies are small text documents that store an anonymous unique identifier and are used to track website usage. You can modify your browser settings to disable or warn you about cookies, but this may affect your ability to use some parts of our website. We treat electronic communications with the same level of protection as information received via other channels, such as mail or telephone.

Third-party content or applications, such as advertisements, on our Website may use tracking technologies like cookies or web beacons to collect information about you and your online activities over time and across different websites. This information can be used to provide you with interest-based advertising or other targeted content. We have no control over how these third-party tracking technologies are used and recommend that you contact the responsible provider directly if you have any questions.

We respect your privacy and do not sell, rent, or lease our subscription lists to third parties. Your email address will only be disclosed as allowed in the Disclosure of Your Information section. We comply with applicable federal law in maintaining the confidentiality of your email address.

We provide clear information on who our emails are from and how to contact us, as well as concise instructions on how to remove yourself from our mailing list. You can opt-out of receiving communications from us and our partners at any time by following the unsubscribe instructions at the bottom of our emails.

We collect your information when you register for our services or purchase a product, and use this information to personalize your experience and keep you informed about relevant products and services. You can engage in most activities on our Website without providing personal information, but certain services require it.

If you opt to receive any free resources or purchase products from us, you will be automatically enrolled in our email newsletter. You can unsubscribe at any time using the “unsubscribe” link at the bottom of our emails or by sending us a query under the “Contact Us” page. If you have purchased an online program requiring password and login access, your password may be stored within our email system for technical support purposes. If you do not wish to have your password stored, please email us at policy@eliterea.com.au.

We use the personal information you provide to us for various purposes such as presenting our website and its contents to you, providing information about our products and services, managing your subscriptions, fulfilling contracts between you and our company, administering our business activities, providing customer service, and offering other items and services to our customers and potential customers.

Occasionally, we may also use your information to offer you products and services provided by third parties in exchange for a commission paid to us by those third parties. If you participate in these promotions, the third parties will receive your information. We may also use your information to display tailored advertisements to you based on your interests and activities.

Providing your personal information is optional, but it may be necessary for us to provide our services to you. If you choose not to provide non-essential personal information, we will make it clear to you. By providing your personal information, you consent to our storage, use, and disclosure of that information in accordance with this Privacy Policy.

If we run competitions or offer additional benefits, we may ask for your personal information for these purposes, but providing this information is optional. However, if you choose not to provide your personal information, we may not be able to contact you or provide you with access to the additional benefits. You can opt out of these communications at any time by contacting our Privacy Officer at policy@eliterea.com.au.

We will use your personal information to ensure the proper functioning of our website and business, and to assist with auditing, marketing, planning, billing, product development, and research requirements. We will not disclose your personal information unless required by law, authorized by you, or necessary to ensure the proper functioning of our business and website. We will not sell, distribute, rent, license, disclose, share or pass your personal information to third parties unless they are contracted to us and obligated to keep the information confidential. If a third party requests access to your personal information, we will take reasonable steps to redirect the request to you, whenever it is lawful and reasonable to do so. If we are compelled to disclose your personal information to a third party, we will notify you in advance, wherever it is lawful and reasonable to do so.

At our business, we store personal information in both electronic and hard-copy forms. We are committed to safeguarding your personal information regardless of its format, and we take all reasonable measures to prevent its misuse, interference, loss, and unauthorized access, modification, or disclosure. However, please note that using our website is at your own risk, and we are not responsible, whether or not we are deemed negligent, for any security breach that may compromise your privacy.

Please be aware that no information transmitted over the internet can be entirely secure. Nonetheless, we make every effort to protect your personal information, but we cannot guarantee the security of any information you transmit to us or receive from us. You assume all risks associated with the transmission and exchange of information.

We employ commercially reasonable methods to ensure the security of the information you provide us and the information we collect automatically. This includes utilizing standard security protocols and working with reputable third-party vendors.

Please do not send private information to us via email because email is not considered a secure mode of communication. Nevertheless, you may do so at your own risk. We use Secure Sockets Layer (SSL) to transmit some of the information you may enter on our website securely. Please note that we never transmit credit card information or other sensitive data via email.

We will make every reasonable effort in the circumstances to ensure that all the information we collect from you is kept up to date, complete, and accurate, and that the personal information we use or disclose is relevant, accurate, up-to-date, and complete given the purpose of such use or disclosure.

You generally have the right to access your personal information that we hold. Please contact our Privacy Officer at policy@eliterea.com.au if you wish to access your personal information. We will respond to your request for access to personal information as promptly as possible. However, requests for a large amount of information or information that is not currently in use may require additional time to respond. If we incur a cost in retrieving your information, we may charge a reasonable fee for access, but we will not charge a fee for your application for access. We will notify you of any fee that will be applied and give you the option to proceed with your access request.

There may be situations where we cannot provide you with access to your personal information, such as when it is required or authorized by law, when denying access is necessary to protect another person’s privacy, when giving you access could interfere with an investigation of unlawful activity, or when giving you access would reveal confidential commercial information. We will provide you with reasons for our refusal unless doing so would be unreasonable in the circumstances. We will take reasonable steps to give you access to your personal information in a way that meets your needs, and we will provide you with details of how to make a complaint about our decision.

If you suspect or become aware that the personal information we hold about you is inaccurate, out of date, incomplete, or misleading, please contact our Privacy Officer at policy@eliterea.com.au. We will respond to your request for correction of personal information as quickly as possible. However, requests for a large amount of information or information that is not currently in use may require additional time to respond. If we refuse to change the personal information as you request, we will provide you with reasons for our refusal and details of how to make a complaint about our decision. If we correct your personal information, we may take reasonable steps to notify any third party to which we have disclosed the inaccurate, out-of-date, incomplete, or misleading personal information.

These mechanisms for accessing and correcting your personal information operate alongside, and do not replace, other informal or legal procedures that may be available to you.

We may transfer your personal information to recipients overseas, but if they are not regulated in a way that equally reflects the Australian Privacy Principles, we will seek your consent prior to disclosing your information. We will take reasonable steps to ensure that an overseas recipient does not breach the requirements of the Privacy Act 1988 (Cth).

If you have any concerns about how we handle your personal information, please notify us as soon as possible. Any concern or complaint should be made in writing to our Privacy Officer at policy@eliterea.com.au. Alternatively, you may contact the Office of the Australian Information Commissioner.

If we hold personal information about you and no longer need it for any purpose, we will take reasonable steps to destroy or de-identify that information, unless we are prevented from doing so by law.

If you are in the European Union, you have certain rights under the General Data Protection Regulation, including the right to request access to your data, rectify or erase your personal data, seek restrictions on processing, object to processing, and the right to data portability. If you provided consent for the Company’s processing of your personal data, you have the right to withdraw that consent at any time. You also have the right to lodge a complaint with a supervisory authority.

We require only the information that is reasonably necessary to enter into a contract with you and will not require you to provide consent for any unnecessary processing.

If you have any questions or concerns about our Privacy Policy, please contact our Privacy Officer at policy@eliterea.com.au. We reserve the right to amend this policy at any time, and any significant changes will be published on the Website 14 days prior to the changes being implemented, unless the circumstances of the changes make it unreasonable to provide such a notice period. Your continued use of our Website after the notice period indicates your consent to be bound by the amended Privacy Policy. For further information about privacy, please refer to the Office of the Australian Information Commissioner’s website at http://www.oaic.gov.au.

Last updated 2023